Shipping & returns

How delivery and returns work at INNIYA.

Where we deliver

We deliver across India. When you place an order, we confirm on WhatsApp whether we can deliver to your PIN code, plus the delivery charge and expected timeline.

Order confirmation

Your order is confirmed only after we reply to you on WhatsApp. If an item is unavailable, we will tell you before anything is charged.

Damaged or incorrect items

If something arrives damaged or isn’t what you ordered, message us on WhatsApp with your order number and a photo as soon as possible after delivery. We will arrange a replacement or refund.

Food items

For hygiene and safety reasons, opened food items cannot be returned unless they arrived damaged, spoiled or incorrect.

Cancellations

You can cancel any time before your order is shipped by messaging us on WhatsApp.

Last updated: November 2026. Questions? Message us on WhatsApp at +91 74820 33299.